INKA — Returns & Exchanges
At INKA, we want you to feel confident with every purchase. If your order isn’t quite right, we’re happy to assist with a return or exchange, subject to the guidelines below.
01 — Eligibility
You may request a return or exchange within 14 days of purchase, provided that:
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The item is new, unused, unworn, and unwashed.
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All original tags remain attached.
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The original receipt is available.
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The item has no signs of wear, damage, stains, or odors.
Items that do not meet these conditions will not be accepted.
02 — Items We Cannot Accept
For hygiene, customization, and promotional reasons, the following items are final sale:
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Sale or discounted items
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Underwear or accessories, where applicable
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Custom-made or special-order items
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Orders shipped outside Kuwait
03 — How to Return or Exchange
In-Store Purchases
Returns and exchanges can be made in-store within Kuwait.
Online Orders
For online orders delivered within Kuwait, please contact our customer service team before sending the item back. Our team will guide you through the return or exchange process.
04 — Refunds
Once your return has been received, inspected, and approved:
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Refunds will be issued to the original payment method.
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Refunds are processed within 7–14 business days after approval.
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For exchanges, you may choose an item of equal or higher value.
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Any difference in price for a higher-value exchange must be paid by the customer.
05 — Defective or Incorrect Orders
Received an incorrect or defective item?
Please contact us within 48 hours of delivery. Once verified, INKA will arrange a suitable resolution at no additional cost.
06 — Need Help?
Our customer service team is here to assist you with any questions regarding returns or exchanges.
Email:
Phone:
INKA
Thank you for choosing INKA.